Timothy Shortal

Timothy Shortal is a seasoned professional with extensive experience in technical support and sales within the plumbing and construction sectors. Currently serving as a Senior Technical Support Manager at Waterworks since August 2015, Timothy consistently excels in inbound call management, ticket resolution, and maintaining high client satisfaction. Timothy effectively collaborates with various teams to address customer issues and ensure order accuracy. Prior to this role, Timothy was a Sales Associate at Best Plumbing Tile & Stone, where a strong track record in sales was established by developing customized solutions for customers and managing a high volume of orders. Timothy's educational background includes studies at the United States Naval Academy and a degree in Aviation Mechanics from Embry-Riddle Aeronautical University.