ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities.

Our multi-channel solution includes:
- Voice
- Web Chat
- Email
- SMS

and is full of features such as:
- Dialler
- Call Recording
- IVR 
- Scripting
- Wallboards and Reporting
- CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365
- Web services integration
- Javascript API

Official Partner of Microsoft



Contact us if you would like to: 
Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered.

Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS.

Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity.

Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy.

Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner.

Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE 

#ContactCentre #CCaaS 

Call Center

ipSCAPE

ipSCAPE's headquarters in North Sydney, Australia

Fiona Boyd

Sam H.

Description

People (17)

Fiona Boyd

Geoff Dolphin

Mandy Mei

Tina Mo

Sanand Gopal

Simon Daniels

Alison. L.

Megumi Fukunaga

Mark Strydom

Sen John

Archanaa Adhikari

Aline bon Chiossi

Justin Wellesley-Smith

Patrick Wakano

Asad Maqsood

Rebecca McMahon

Jordan Cortazzo

Jobs