Lance Hill

Lance Hill is an experienced customer care professional with a strong background in team leadership and customer service. Currently serving as a Customer Care Manager at Videojet Technologies since July 2016, Lance oversees a team of over 15 Customer Support Representatives, focusing on productivity and quality metrics while fostering individual development. Prior experience includes a managerial role at Groupon from February 2012 to May 2016, where responsibilities included handling escalated customer issues and ensuring policy compliance. Earlier positions at Rosebud Restaurants, Inc., Longhorn Steakhouse, and Famous Footwear provided foundational skills in customer interaction, teamwork, and inventory management. Lance holds a Bachelor of General Studies in Theater and Film Studies from The University of Kansas and an Associate's degree in Fine Arts from Hutchinson Community College.